查询及常见问题 Enquiry & FAQ

定购Ordering

正在下单Placing an order

在义和制作上下订单再简单不过了。您不需要先创建一个帐户。

Placing an order on Sovinco couldn't be easier. You don't need to create an account first.

步骤1:找到您要购买的商品

Step 1: Finding what you want to buy

步骤2:将产品的名字,编号与数量,还有你的名字和收件地址通过电邮告诉我们

Step 2: Tell us which products do you want in email, Product Name, Product Number, Order Quantity, Your name & Addresses.

步骤3:结帐
Step 3: Checkout

等待我们的电邮回复, 我们会提供订单及邮费的总计和PayPal的支付途径。由于成本及风险考虑,恕不接受PayPal的私人支付模式以外的方式。若有安全的,交易成本更低的支付方式,欢迎提出,我们会把省下来的在开发与生产成本上回馈各位玩家。

Waiting our email reply, we will tell you about your order and shipping total, and PayPal mail address. Due to cost and risk considerations, we do not accept non- personal payment mode in PayPal. If you have any good idea of online payment method, please tell us!

步骤4:结帐
Step 4: Payment

当阁下在PayPal系统中选取"私人支付"模式,打上正确金额并填上正确地址之后发出,我们收出PayPal系统中发出的到帐通知之后,我们会在24小时之内给你一个连同邮件追踪编号的确认电邮。一般我们会在三天之内尽快寄出,邮件到达时间取决于香港邮政及你的所有国邮政,海关等处理效率

When you select the "private payment" mode in the PayPal system, fill in the correct payment amount and address then send it out. After we receive the payment notification issued via the PayPal system, we will send you a confirmation email which includes a tracking number within 24 hours. Generally we will send out the goods as soon as possible within three days. The arrival time of the mail depends on the processing efficiency of Hongkong Post and your postals and customs services.

义和制作是否接受国际订单?
Does Sovinco accept International orders?

是的,我们接受国际订单。

Yes, we accept International orders.

我可以通过电话下订单吗?
Can I place my order over the phone?

抱歉,我们暂时不接受电话订购。请在线下订单。如果您在订购过程中遇到任何问题,请联系我们。

Sorry, we do not accept phone order at the moment. Please place your order online. Should you encounter any problem in the ordering process, please contact us.

我可以在义和制作零售商店购买吗?
Can I purchase at Sovinco retail store?

不幸地我们仍然没有任何零售商店。

Unfortunately, we have not any retail store.

我可以订购缺货的商品吗?
Can I order an out of stock item?

可以或不可以,因为我们需要检查或制定生产流程,请发电邮来

Yes or No, because we need to check or plan the production process. Please email us to get the in-stock information.

付款Payment
货币Currency

义和制作接受哪种货币?

What currencies does Sovinco accept?

所有交易均以美元为单位。
All transactions are in US dollars.

付款方法Payment Method

义和制作接受哪些付款方式?
What payment methods does Sovinco accept?

我们接受通过以下方式付款:
We accept payment by the following methods:

贝宝
贝宝(Paypal)是一个基于帐户的系统,任何拥有电子邮件地址的人都可以使用您的信用卡或银行帐户发送和接收在线付款。使用Paypal付款之前,您必须先申请Paypal帐户。贝宝(Paypal)允许您使用贝宝(Paypal)帐户中的资金,从您的信用卡中扣款或从已确认的银行帐户中扣款。有关更多详细信息,您可以访问Paypal官方网站-http://www.paypal.com

Paypal

Paypal is an account-based system that let anyone with an email address send and receive online payments using your credit card or bank account.Before making payments with Paypal, you have to apply for a Paypal account first.Paypal allows you to use funds in your Paypal account, charge your credit card or debit your confirmed bank account.For more details, you can visit Paypal official website - http://www.paypal.com

银行到银行汇款/电汇

请将您的付款转入我们在香港的银行帐户(香港上海银行有限公司)。请注意,银行可能会在交易过程中收取一些额外费用(除了规定的电汇费用外),客户应对此负责。请与您的银行核对所有潜在费用,以免发生意外支出。

Bank to Bank Money Transfer / Money Wire

Please transfer your payment to our bank account in Hong Kong (Hong Kong Shanghai Banking Corporation).

Please note that there might be some additional charges assessed by banks during transaction (apart from the stated money wire charge) and customer is responsible for it. Please check with your bank about all potential charges to avoid any unexpected expenditure. 

西联汇款

通过Western Union结算付款的方式有3种:1.访问您当地的Western Union分支机构; 2. Online Western Union; 3.西联汇款电话转接

1.访问您当地的Western Union
全球有许多西联汇款代理商位置。要找到最近的Western Union位置,请单击此处。Western Union官方网站:http://www.westernunion.com

2.在线西联汇款
可以在澳大利亚,加拿大,法国,德国,荷兰,新西兰,挪威,瑞典,英国,乌克兰和美国进行在线汇款。访问Western Union网站,选择您汇款的国家/地区。然后,使用您现有的帐户登录或注册一个新帐户。登录后,将提示您输入信用卡信息。完成转帐后,将您的Western Union Control Number(MTCN)和义和制作订单号通过电子邮件发送至sales@sovinco-replica.com。如果没有提供MTCN和订单号,您的付款确认可能会延迟或失败。

3.西联汇款电话转接
如果您居住在加拿大,英国或美国,也可以通过致电Western Union来付款。
您可以通过Visa或MasterCard付款。
请通过可验证的电话号码:1-800-225-5227致电,并将您的信息提供给Western Union运营商。
完成转帐后,将您的Western Union Control Number(MTCN)和义和制作订单号通过电子邮件发送至sales@ sovinco-replica.com。如果没有提供MTCN和订单号,您的付款确认可能会延迟或失败。
单击此处查找西联汇款有关电话转接的常见问题

我们不接受个人支票,汇票或COD。所有价格均为美元。

Western Union

There are 3 ways to settle the payment via Western Union: 1. Visit your local Western Union branch; 2. Online Western Union; 3. Western Union Phone Transfer

1.Visit your local Western Union

There are many Western Union agent locations worldwide. To locate the nearest Western Union location, please click here.Western Union official website: http://www.westernunion.com

2.Online Western Union

Online money transfer is available in Australia, Canada, France, Germany, Holland, New Zealand, Norway, Sweden, UK, Ukraine and USA

Visit Western Union website, select the country from which you will be sending the money.Then, either login by using your existing account or register a new account. Once login, you will be prompted to enter your credit card information. Once complete the money transfer, email your Western Union Control Number (MTCN) and Sovinco order number to sales@sovinco-replica.com. Without the MTCN and the order number provided, your payment confirmation may be delayed or failed.

3.Western Union Phone Transfer

You can also pay by calling Western Union by telephone if you live in Canada, UK or USA. You can pay by Visa or MasterCard. Please call from a verifiable phone number: 1-800-225-5227 and provide your information for the Western Union operator. Once complete the money transfer, email your Western Union Control Number (MTCN) and Sovinco order number to sales@sovinco-replica.com. Without the MTCN and the order number provided, your payment confirmation may be delayed or failed. Click here to find the Western Union’s frequently asked questions regarding phone transfer

We do not accept personal checks, money orders or COD. All prices are in US dollars.
How long for verifying my payment?

Payment Method

Verifying Period

Paypal (except e-Check)

Immediate verification

Paypal (e-Check)

5 - 7 working days

Online Credit Card

1 - 2 working days

Western Union

1 - 5 working days

Bank to Bank Transfer / Money Wire

5 - 7 working days

Please note that an email will be sent to you for verifying your payment once it is credited.

处理方式Handling

您对增值税,税收和关税有何政策?What are your policies on VAT, Taxes & Duties?

国际运输通常要支付当地进口费用,关税,海关费用,增值税,经纪人费用以及您要向其运送订单的国家/地区的其它附加税。这些额外费用由收件人承担,必须在收货后支付。我们无法控制这些费用,也无法预测可能的费用。各国的海关政策差异很大。您应该与当地海关联系以获取更多信息。此外,海关程序可能会延迟发货。

我们不负责或无法就您的订单到达时可能要支付的进口费用,关税,关税,增值税或税款提供任何具体建议。我们建议您咨询当地海关以获取有关这些潜在费用的具体信息。

所有价格不包括进口关税,税金和增值税。我们对进口税和增值税问题概不负责。

International shipments are generally subject to local import fees, duties, customs fees, VAT charges, broker fees, and other additional taxes of your country to which you have your order shipped. These extra charges are the responsibility of the recipients and must be paid upon receipt of the shipment. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Besides, customs procedures may delay shipments.
 We are not responsible for, or can offer any specific advice on import fees, duty, customs, VAT or taxes that you may have to pay when your order arrives. We advise you to consult with your local customs office for specific information about these potential charges.

All the prices do not include the import duties, taxes and VAT. We are not responsible for the import duties taxes and VAT problem.

我可以要求为我的订单申报减价吗?Can I request to declare a reduced value for my order?

是的,您可以为装运中的所有物品申报减值。客户有两种选择。

义和制作声明装运中所有物品的全价。这样比较安全;购买可能会导致支付关税。义和制作声明装运中所有物品的价值减少。这可以帮助您避免支付关税,但是如果海关不相信申报价值,也可能导致托运。

如果交付公司在交付过程中丢失了您的货物,则将根据您选择的发票类型(30%,50%,75%,100%)进行赔偿。如果要降低风险,请选择100%发票类型。 (仅适用于Express Mail方法)

Yes, you can declare a reduced value for all items in shipment. There are two options for customer.

Sovinco declares full value of all items in shipment. This is safer; buy may result in paying duty fees.
Sovinco declares reduced value for all items in shipment. This may help you to avoid paying duty fees, but may also result in shipment being held if customs does not believe the declared values.

If the delivery company loses your shipment during delivery, compensation will be according to the invoice type (30%, 50%, 75%, 100%) of your choice. If you want to reduce the risk, please choose 100% invoice type. (Applied to Express Mail Method only)

商标Trademark

为什么我的枪口被涂成橙色?以及为什么我的枪支商标被删除了?Why the muzzle of my gun was painted orange? And why the trademark of my gun was removed?

在某些国家/地区,例如美国,意大利和土耳其,根据海关规定,气枪枪身的尖端必须涂成鲜艳的橙色。同样,出于版权原因,必须从所有气枪中删除所有非许可商标。我们将免费为您应用以上更改。但是,如果您拒绝申请法律更改,我们将不保证会及时交货,如果扣押了物品将不予退款。
In some countries, like USA, Italy and Turkey, according to the customs regulations, the tips of airsoft gun barrels are required to be painted with bright orange color. Also, all non-licensed trademarks have to be removed from all airsoft guns for copyright reasons. We will apply the above changes for you at no cost. However, if you refuse to have the legal changes applied, we will not guarantee the delivery and refunds will not be given if items are seized.

您如何处理商标?How do you deal with the trademark?

我们烧毁商标以符合您所在国家/地区的法律。如果您需要对商标进行任何特殊处理,请在下订单时在“买方的备注”中注明。
We burn the trademark to comply with the law in your country. If you require any special handling in the trademark, please indicate it in the “Buyer’s Remarks” when placing your order.

我可以在不给枪筒上漆和去除商标的情况下买枪吗?Can I buy a gun without painting the barrel and removing the trademarks?

是的,请在下订单时通知我们。请注意,如果我们扣押了物品,我们将不保证交货,也不退款。在这种情况下,仅接受银行到银行转帐作为付款方式。
Yes, please inform us when placing the order. Please note that we will not guarantee the delivery and no refunds if the items are seized. Only bank to bank transfer is accepted as payment method in this case.

交货速度Delivery Speed

邮件可能需要7到14个工作日才能到达大多数目的地城市的收件人,具体情况取决于航班可用性,海关清关,航空安全检查,不可抗力事件等情况以及地区范围。对于巴西和俄罗斯等广阔地区的目的地,可能要花更多的时间。但是,邮件将在目的地中被视为优先邮件,从而加快了邮件处理速度。
为了确定所有邮件的邮寄或到达香港的日期以及根据服务承诺进行绩效评估,不包括星期日和公共假日。
邮件跟踪数据
许多海外目的地,包括美国,加拿大,荷兰和德国,将不提供挂号邮件的送达状态。如果发件人和收件人都最关注跟踪信息,则e-Express服务是您的最佳选择。
有四个跟踪点:(1)柜台验收; (2)移交给承运人/留给目的地; (三)到达境外邮件处理中心; (4)已交付。

It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Mail Tracking Data

Many overseas destinations, including the USA, Canada, the Netherlands and Germany, will not provide delivery status for registered mail. If tracking information is of prime concern to both the sender and the recipient, e-Express Service is the best option for you.

There are four tracking points: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

售后服务After-sales Service

如果送货公司丢失了包裹,是否提供任何保证?Is there any guarantee provided if the delivery company loses my parcel?

对于特快专递

如果送货公司确认了责任并作出赔偿,我们将根据您选择的装箱单/发票类型进行赔偿,即,如果您选择了30%的发票类型,我们将赔偿您总额的30%。
For Express Mail

If the delivery company confirms the responsibility and make compensation, we will compensate according to the packing list / invoice type you have chosen, i.e. if you have chosen 30% invoice type, we will compensate you 30% of the total amount.


对于航空邮件/陆运邮件
如果包裹丢失,香港邮政将根据包裹的重量加上邮寄后的退款予以赔偿。大约每公斤12美元。请注意,最终赔偿金额将由香港邮政局决定。
For Airmail / Ground Mail

In the event of loss of the parcel item, compensation from Hong Kong Post office is made in according to the weight of the item plus the postage refund upon posting. Approximate of US$12 per kg. Please note that the final compensation amount to be determined by Hong Kong Post Office.

没有保证No Gaurantee
#如果您的订单在报价单中注明“不保证”,则不适用任何交货保证,即,并非对所有“不保证”订单均适用退款,赔偿或重新寄送。此外,义和制作将无法追踪货物或就邮寄状态联系邮局。在这种情况下,将不提供任何售后服务。请注意,所有潜在风险将由客户承担。
# If your order has indicated "No guarantee" in the quotation, NO guarantee of delivery is applied, i.e. refund, compensation or re-ship is NOT applied to all “No Guarantee” orders. Besides, Sovinco will not be able to trace the shipment or contact the post office regarding the status of the shipment. No after-sales service will be provided in this case. Please note that all potential risks will be beared by the customer.

义和制作(HK)Ltd保留最终仲裁权。
Sovinco (HK) Ltd reserves the right of final arbitration.

如果海关没收了物品,我该怎么办?If the customs seized the items, what should I do?

如果您的包裹已由海关检查,请等待清关。
If your parcel is inspected by the Customs, please wait until clearance.

服务Service

如何组装树脂模型How to play Resin Model?

https://wargamma.com/pages/resin-model-tips-for-beginners

关于树脂模型About Resin Model

https://en.m.wikipedia.org/wiki/Resin_casting

时区Time Zone

义和制作的时区

格林尼治标准时间+8:00

Sovinco Time Zone

GMT +8:00

营业时间Hours of Operation

义和制作是一家便利店式网店,我们并没有严格意义上的营业时间与假期,但香港邮政有营业时间与假期,如果你想知道你的邮件为何延迟,请查看香港邮政网页去获得相关讯息。

Sovinco is a 24hr Convenience store and we have no any holiday but Hong Kong post office have, so please check Hong Kong post office if you want to know why your parcel delay.

我们的常见问题解答可以解答大多数问题。
Our FAQ has the answers to most of your questions.

找不到您需要的答案? 给我们发电子邮件
Can't find the answer you need? Email us

 

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